Account Coordinator

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Location: Glasgow

Reporting to: Contract Manager

Bellrock Property & Facilities Management Ltd provides specialist risk focused workplace management and property management services to a wide range of complex and sophisticated clients throughout the UK. Operating in the corporate, healthcare, education, retail & leisure and local authority & central government sectors, we create and implement bespoke solutions to improve the performance and value derived from non-core activity.

As part of our continued growth, the opportunity has arisen for an Account Coordinator based in Glasgow.

Key Responsibilities:

To provide key operational interface to improve the handling of critical work required.

Main duties Include:

  • Assist the Contract operations team in managing the mobilisation of engineering services into the new HMRC building in Erskine Square Belfast and Waverley Edinburgh. This will involve set up and deployment of operating processes and systems relating to reactive and planned maintenance services.
  • Take ownership of all emergency jobs and follow through with regular communication until satisfactory completion of all follow on works.  In particular but not limited to the following business critical areas:
    • EHO reported
    • Health & Safety
    • 4-6hr emergency calls to critical equipment
  • Act as the lead contact for all emergency jobs, ensuring that the right level of communication is undertaken from the start.  Working with both contractors and internal department engineers to implement the right resolution.
  • Liaise with customer health & safety or client teams on business-critical jobs – this including works arising from accidents, fire risk assessments or business critical situations.
  • Monitor and progress overdue orders, understanding the blockers and take action to remove them by communicating with the client contractors and in some cases 3rd parties such as landlords.  Establish and escalation process via the contract operations manager and Supply chain team where progress is not being made.
  • Liaise with Supply Chain to ensure that a consistent approach is being adopted with the contractors and to highlight areas for service delivery improvement.
  • Follow through any quotes raised on the back of any critical job to completion.
  • To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy.
  • Manage effectively the statutory and non-statutory compliance Planned maintenance activity within the Concerto system to ensure all works are managed and certified correctly.
  • Any other reasonable duties which may be requested.

Qualifications / Training Required:


  • Understands administrative processes and systems.
  • Knowledge of Facilities operating procedures
  • Fully IT literate with all Microsoft packages


  • Reactive maintenance experience
  • Contract awareness

Experience Required:


  • Customer Service/Helpdesk
  • Adherence to processes and procedures
  • Previous experience in a fast paced highly organised environment


  • Technical understanding
  • Awareness of Procurement and Supply chain processes

Personal Traits:


  • Self-motivated – ambitious
  • Commitment to Bellrock values
  • Data Analysis skills
  • Good Judgement & understands when to escalate issues
  • Ability to deal directly with Client Team


  • Good organisational skills
  • Focus on customer service and understanding needs of the client worker focused on customer satisfaction
In return Bellrock are offering a competitive salary Circa of £22,500 per year. Working hours are Monday – Friday based on 37.5 hours per week and 25 days holiday per year + bank holidays.

In addition to this Bellrock also offers the successful candidate employer contributed pension scheme and a Company Retail Discount Scheme.

If you are interested in applying, please submit your CV and covering letter via the link or directly to



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