Orkney Islands Council

About Orkney Islands Council

Orkney Islands Council is a relatively new local authority established in 1975. It provides services such as environmental health and waste, roads, social work, community development, organisational development, economic development, building and trading standards, and education. The council is also the harbour authority for Orkney and the marine services division manages the operation of the islands’ 29 piers and harbours.

The council is responsible for meeting Scottish Housing Regulator requirements for the management of around 1,000 domestic properties.

About Bellrock Services

The Council selected Concerto to manage the maintenance and workflow requests. The functions include helpdesk, work order management, invoice and payments, maintenance budget management, site information management, reactive and cyclical and planned maintenance tasks including void management, and capital improvement projects creating a database of property condition records.

Customisation of the Concerto software includes ‘stop-the-clock’ action to suspend the helpdesk ticket at anytime, for example when a tenant denies access to the 
premises, links similar job features to support search for past tickets on the same site to highlight recurring issues and a ‘right-to-repair’ mechanism qualifying response priorities when the reported defect impacts on the tenant’s health & safety.

Concerto was integrated with the councils finance systems.