About Orkney Islands Council

Orkney Islands Council is a relatively new local authority established in 1975. It provides services such as environmental health and waste, roads, social work, community development, organisational development, economic development, building and trading standards, and education. The council is also the harbour authority for Orkney and the marine services division manages the operation of the islands’ 29 piers and harbours.

The council is responsible for meeting Scottish Housing Regulator requirements for the management of around 1,000 domestic properties.

About Bellrock Services

The Council selected Concerto to manage the maintenance and workflow requests. The functions include helpdesk, work order management, invoice and payments, maintenance budget management, site information management, reactive and cyclical and planned maintenance tasks including void management, and capital improvement projects creating a database of property condition records.

Customisation of the Concerto software includes ‘stop-the-clock’ action to suspend the helpdesk ticket at anytime, for example when a tenant denies access to the 
premises, links similar job features to support search for past tickets on the same site to highlight recurring issues and a ‘right-to-repair’ mechanism qualifying response priorities when the reported defect impacts on the tenant’s health & safety.

Concerto was integrated with the councils finance systems.

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Outcomes

Automated bulletins to housing management team flagging housing repairs status

Properties are managed to the Scottish Housing Quality Standard (SHQS).
All contractors associated with housing repairs are users of the Concerto Suppliers Portal for consistency and efficiency of process.

Solutions Provided By Bellrock

Working with Orkney Island Council across our service lines
Bellrock software service name and logo
  • Consultancy
  • CAFM
  • Projects
  • Estates Management
  • Asset Verification
  • Analytics
  • Intelligent Workplace
Bellrock workplace & compliance service logo and name
Consultancy
Helpdesk
Compliance
Strategic Procurement
Health & Well-being
Intelligent Workplace
Supply Chain
Bellrock technical and real estate services logo and name
Construction & Project Management
Building Consultancy
Mechanical & Electrical Consultancy
Asset Surveys
Property Compliance
Real Estate Consultancy
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Mechanical and Electrical
Energy Management & Sustainability
Building Fabric
M & E Installations