About Wagamama

Wagamama is a highly successful retailer launched in 1992 with over 130 restaurants serving Asian-inspired food across the UK.

Wagamama’s award winning restaurants embrace a culture of continuous improvement. The business focuses on doing 100 things 1% better every day.

About Bellrock Services

Bellrock was initially contracted to provide a programme of planned and reactive maintenance managing the existing supply chain supplemented by Bellrock’s own approved suppliers. The objective was to control costs, manage spend and increase visibility of service performance supporting the Wagamama management team and their expansion strategy.

Our unique Concerto platform was installed subsequently to centralise data management and integrate the Bellrock helpdesk service. As a result, live reporting metrics are available together with over 15 weekly bespoke reports covering budget status for each restaurant, statutory compliance and supplier benchmarking.

These bespoke analytics modules together with our asset, quoted work, and work in progress surveying have dramatically improved the team’s analysis of their estate.

Alongside the maintenance programme, Bellrock has been providing a comprehensive service charge management programme for over six years, minimising service charge outlay and improving landlord services.

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Outcomes

Outcomes

Service charge advice has saved on average over twice our annual service charge fee.

Compliance has increased by over 60% across the whole estate.

Cost savings have been significant for each service driving down the average order value from £235 to below £200.

Improved efficiencies for operational functions such as IT systems, and supply chain management.
Transparency of cost and performance for every member of the Wagamama team.

Solutions Provided By Bellrock

Working with Wagamama across our service lines
Bellrock software service name and logo
  • Consultancy
  • CAFM
  • Projects
  • Estates Management
  • Analytics
  • Intelligent Workplace
    Asset Verification
Bellrock workplace & compliance service logo and name
  • Consultancy
  • Helpdesk
  • Compliance
  • Strategic Procurement
  • Supply Chain
    Health & Well-being
    Intelligent Workplace
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  • Building Consultancy
  • Real Estate Consultancy
    Construction & Project Management
    Mechanical & Electrical Consultancy
    Asset Surveys
    Property Compliance
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  • Mechanical & Electrical
    Energy Management & Sustainability
    Building Fabric
    M&E Installations