Contracts Assistant

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  • Location: Denham, Buckinghamshire

  • Reports to: Account Manager

General Information

Bellrock Group are seeking a Contracts Assistant on a permanent basis based in our Denham Site. The role will be to manage the day to day cleaning and security provisions for Bellrock. Leading and motivating all staff associated with sub-contractors. Ensure everyone operates to a consistent level within Company policy, providing excellent customer service. To ensure operational excellence by managing key client relationships, undertaking responsibility for P&L in your portfolio and focusing on service performance and account development; whilst leading and motivating staff. Operate consistently within Company policy and maximise profit within budgetary parameters.

Person Specification :

Key Responsibilities:

  • Meet and where possible, exceed client expectations whilst operating within agreed budgets
  • Recruit, induct and train suitable staff ensuring compliance with vetting procedures and site specific policies
  • Monitor client satisfaction and service delivery monthly, through client meetings, monthly call log/complaints reports being supported by Account Manager
  • Carry out frequent site visits, both random and pre-planned to ensure service delivery is being met, escalating any issues to the Account Manager
  • Carry out random and pre-planned audits including compliance and quality monthly.
  • To oversee the sub-contractors training matrix for all personal to ensure training is delivered and up to date
  • Ensure health and safety of all employees and appropriate client or public
  • Ensure that site documentation is maintained and correct
  • Ensure products, equipment and materials are properly stored, used, maintained
  • Ensure administration is undertaken to provide the Company and the Client with the information they require to given deadlines support by Account Manager
  • Ensure activities are undertaken in line with quality management, health & safety, legal requirements, environmental policies and duty of care

Skills Required:

  • Ability to work well in a highly pressurised environment
  • Motivate and lead the team
  • Make sure Customer needs are always met.
  • Ability to communicate effectively with people at all levels
  • Able to accurately record data
  • Industry experience preferred
  • Excellent communicator at all levels
  • Ability to work on own initiative with minimum supervision
  • Strong team working ethic and flexibility
  • Ability to manage resources and cope under pressure
  • Health & Safety awareness/training
  • Strong customer service skills
  • IT literate
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