COVID-19 Bellrock Update

As the spread of Covid-19 continues, we want to reassure you that the wellbeing of our clients and employees will be at the forefront of everything we do. We will, of course, continue to adhere strictly to Government advice, whilst remaining fully committed to providing an ongoing service to all our clients across every area of our business.

We are continually reviewing and monitoring the ongoing developments, and our approach will inevitably continue to change as the situation across the world evolves. As a technology led customer service business, we have developed our IT systems and other business infrastructure to support smart working which ensures we continue to deliver a flexible, first class service to our clients throughout the weeks to come.

The situation in the UK is obviously moving very fast. Our UK office and support depot network remain open and fully operational, supported by staff on the ground and working remotely. Our 24/7 service desk is open and fully operational, and you can continue to contact us as normal. We will continue to deliver the high levels of service you rightly expect. In addition to this, our India support operation is operating as normal and continuing to support our central UK operations.

Our internal policies, processes and procedures are comprehensive and ensure that Bellrock staff have up to date information covering travel, hygiene, attendance at meetings and interaction with clients to minimise risks to all. In addition to this we have regular staff communications issuing guidance and advice on how to manage their own wellbeing but also the safety and support of our customers.

During these challenging times we know that you will have many questions regarding market conditions and how we will continue to support you and we would be delighted to share our observations with you on a regular basis. All of our customers will face hugely different challenges over the next few weeks, whether that be in Healthcare, Education, Retail and Leisure, Corporate or Government. We want to assure you that we are here as your service partner to support you all.

We also want to reach out to say that during these trying times we recognise that statutory compliance and life safety activities are paramount, and we will ensure that we continue to service these requirements and keep your properties safe. If you have any doubts about your obligations on these matters over the coming weeks, please contact your Bellrock account lead who will be happy to help.

Our thoughts are very much with those who have been affected and continue to be affected by this virus around the world and we wish you good health.


David Smith
Chief Executive Officer