Facilities Manager

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Location: London

Reporting to: Strategic Account Manager

Bellrock Property & Facilities Management Ltd provides specialist risk focussed workplace management and property management services to a wide range of complex and sophisticated clients throughout the UK. Operating in the corporate, healthcare, education, retail & leisure and local authority & central government sectors, we create and implement bespoke solutions to improve the performance and value derived from non-core activity.

As part of our continued growth, the opportunity has arisen for a Facilities Manager based in London. The Facilities Manager will be the lead service provider within the building for the service users and stakeholders ensuring through direct and sub contracted teams an efficient, effective, and pro-active approach to the management of the facility in line with the contractual obligations.

Main Accountabilities:

To support the Operations Manager in the effective delivery of hard and soft services for the contract.


  • Manage performance of the Bellrock financial systems
  • Monitor expenditure and submit accurate monthly business forecasts, providing relevant P & L data
  • Assist in the financial budgeting and forecasting for the contract
  • Ensure income and expenditure are controlled in accordance with agreed parameters
  • Management of the contract to ensure that payment of debts by the client is obtained without dispute
  • Operate any new financial controls and processes within the contract/sector


  • Manage the day-to-day running of all delivered hard services to HTM/contract requirements
  • Monitor the delivery of an effective Planned Preventative Maintenance Programme
  • Assist in the preparation of the five-year programme for life cycle funded maintenance
  • Manage performance of assigned and direct contracts to ensure all KPI’s are met
  • Establish and maintain good working partnerships with all stakeholders, develop an in depth knowledge of the Contract and ensure contractual communication lines are maintained
  • Provide monthly reports and any other report required by the Client (and SPC) in accordance with the contract
  • Review the performance of all subcontractors necessary to the effective day to day delivery of the service, and liaise with Bellrock procurement as necessary


  • Maintain an up-to-date knowledge of relevant legislation and guidance documents for all FM services relevant to this contract
  • Ensure Statutory Compliance in all areas
  • Monitoring the occupancy of the building ensuring compliance with statutory regulation, mandatory legislation and recognised best practice
  • Ensure service provision monitoring is carried out for all relevant services which can include cleaning, helpdesk, energy management and maintenance management
  • Develop and update emergency response plan, business continuity plan, health and safety plan, quality assurance plan and management plan, ensure all amendments are tracked and controlled
  • Update Service Delivery plans on an annual basis
  • Support Environmental Sustainability and develop continuous improvement indicators for energy and other measurable outputs
  • Conduct H&S Audits and risk assessments on contractors
  • Prepare and produce project reports
  • Ensure that the Account Management System is maintained up to date


  • Line Management of the onsite team

Client Relations

  • Attend monthly/quarterly management meetings as and when required
  • Mange relationships between all stakeholders

Business Growth

  • Ensure requests for additional services and or items are priced and documented in line with the contractual requirements

Human Resources

  • Liaise with HR team as appropriate regarding potential impact on organisational structure and employee relations issues
  • Ensure effective liaison with the HR team on recruitment and induction, welfare, ill health, capability and disciplinary issues for all staff
  • Ensuring that DBS Disclosures are being carried out, as necessary, for employees as required both by legislation and the contract
  • Ensuring that appropriate HR files are maintained
  • Ensuring adherence to HR procedures and policies
  • Ensure that appropriate succession plans are maintained by identifying and reviewing training and development needs, recognising candidates for Career development and ensuring PDR process is maintained
  • Providing input on key personnel recruitment

Knowledge & Skills

  • Good knowledge and working practices within the delivery of total FM contracts
  • Experience of working on similar sized PFI Contract within Healthcare
  • Experience working on FM projects
  • Understands the importance of client relationships in the environment of change
  • Understands how to achieve a sustainable building
  • Able to demonstrate an ability to communicate at various levels both internally and externally
  • Clearly articulate succinctly difficult or complex information
  • Flexible and adaptable in different situations, aware of impact on others
  • Health and Safety qualification

Core Qualities and Attributes

  • Challenges others to develop whilst acting as a role model and mentor
  • Inspires others to attain goals and peruse excellence
  • Excellent active listener
  • Problem solving and route cause identification
  • Flexible and creative
  • Strong analytical and decision-making abilities
  • Commitment to Bellrock business values
  • Able to manage and develop challenging relationships
  • Innovative and Forward thinking
In return Bellrock are offering a competitive salary. Working hours are Monday – Friday based on 37.5 hours per week and 25 days holiday per year + bank holidays.

In addition to this Bellrock also offers the successful candidate employer contributed pension scheme and a Company Retail Discount Scheme.

If you are interested in applying, please submit your CV and covering letter via the link or directly to recruitment@bellrockgroup.co.uk

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