Scheduler

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Location: Sheffield

Reporting to: Scheduling Team Leader

Bellrock Property & Facilities Management Ltd provides specialist risk focussed workplace management and property management services to a wide range of complex and sophisticated clients throughout the UK. Operating in the corporate, healthcare, education, retail & leisure and local authority & central government sectors, we create and implement bespoke solutions to improve the performance and value derived from non-core activity.

As part of our continued growth, the opportunity has arisen for a Scheduler based in Sheffield. The PPM Scheduler will act as the key point of contact for testing & PPM engineers, ensuring work is efficiently and effectively planned and co-ordinated. The Scheduler will administer and manage the PPM schedule of works in all geographical regional areas. The PPM Scheduler will focus on continuous improvement, speed and proficiency of internal processes ensuring client expectations are achieved whilst keeping engineer non-productive time to an absolute minimum.

Key Accountabilities:

  • Understand client service level agreements including budgets and rates.
  • Plan/co-ordinate/allocate engineer workload in line with client SLA’s & KPIs ensuring non-productive time is kept to a minimum. Ensure allocations match engineer skills and experience.
  • Liaise with client sites and record access arrangements. Escalate access issues or problems.
  • Update client portals and internal systems to provide clarity on all jobs ensuring opportunities for chaser queries are minimal.
  • Providing real time approval of timesheets through WFM;
  • Co-ordinate the life cycle of works in progress – checking worksheets, landlord certificates, testing paperwork, parts orders, budgets and client orders in order to ensure sales invoices can be processed & invoiced efficiently.
  • Request budget uplifts/follow on works.
  • Assist colleagues with Red Report management.
  • Escalate work-in-progress issues/concerns to Managers when required.
  • Provide support to engineers on process issues including assistance with IT and process coaching (including PDA support, client requirements and client logging in/out requirements).
  •  Develop a good working relationship with engineer. Provide effective communication. Maximise work attendance volumes.
  • General admiration support – data input, email management, photocopying, scanning etc.
  •  Provide work-in-progress updates to internal and external customers.
  • Manage engineer holidays to ensure adequate cover at all times. Report absence/holidays to payroll.
  •   Participate in the Management OOH call out rota.
  • Carry out other duties consistent with the post-holder’s knowledge and skills which are necessary for the satisfactory completion of contracts or business goals.

Competencies:

  • Good communication skills (written & verbal) – essential.
  • Previous administrative/scheduler/customer services experience in a similar environment – essential
  • Proven administration experience – essential
  • Proficient in Microsoft Office – various data input processes -essential

Core Qualities & Attributes:

  • Reliability – responsible and dependable.
  • Independence – able to manage own workload with minimum supervision. Good time management skills with the ability to prioritise effectively.
  • Attention to detail – job requires being accurate in interpreting and communicating commercial details. Accurate data input requirements on internal and external works management systems.
  • Commitment to serving the customer at the highest level.
  • Solutions orientated.
In return Bellrock are offering a competitive salary Circa of £20,000 to £22,000 per year. Working hours are Monday – Friday based on 40 hours per week and 25 days holiday per year + bank holidays.

In addition to this Bellrock also offers the successful candidate employer contributed pension scheme and a Company Retail Discount Scheme.

If you are interested in applying, please submit your CV and covering letter via the link or alternatively direct to recruitment@bellrockgroup.co.uk

 

STRICTLY NO AGENCIES PLEASE.

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