Service Charge Administration Assistant

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Location: Bristol

Reporting to: Manager, Portfolio Services

Bellrock Property & Facilities Management Ltd provides specialist risk focussed workplace management and property management services to a wide range of complex and sophisticated clients throughout the UK. Operating in the corporate, healthcare, education, retail & leisure and local authority & central government sectors, we create and implement bespoke solutions to improve the performance and value derived from non-core activity.

As part of our continued growth, the opportunity has arisen for the Service Charge Administration Assistant based in Aztec Centre, Bristol. Service charge administration assistant to work within the Portfolio Services team at our Aztec West Office, providing administrative support for various service charge commissions.

Key Accountabilities:

  • Monitoring Outlook in-boxes to ensure all documentation is logged on a timely basis
  • Checking quality of invoices, certificates and budgets received and raising queries if necessary
  • Accurate logging of all documentation received
  • Entering cost breakdowns of service charge budgets and certificates at building level and client’s apportionment into our bespoke database
  • E-mailing and telephoning clients, managing agents and landlords to obtain missing documentation, or to request further details of specific cost lines in support of consultants/analysts.
  • Creating, validating and updating database records
  • Updating associated spreadsheets on a weekly basis
  • Assisting with ad-hoc projects and new client take-on
  • Entering bulk data for marketing and research purposes
  • Liaising with client account and property teams – providing a first point of contact for client enquiries
  • The post holder may be required to undertake any other duties which may reasonably be required within the nature of their duties and responsibilities.

Core Qualities & Attributes:

  • IT literate with proficiency of navigating around a PC, good data entry and keyboard skills
  • Basic or intermediate Excel
  • Enjoy working with figures, with a focus on attention to detail
  • Able to organise workload and manage working time effectively.
In return Bellrock are offering a salary of £18,000.00 per year. Working hours are Monday – Friday based on 37.5 hours per week and 25 days holiday per year + bank holidays.

In addition to this Bellrock also offers the successful candidate employer contributed pension scheme and a Company Retail Discount Scheme.

If you are interested in applying, please submit your CV and covering letter via the link or directly to



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