Supply Chain Manager

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  • Location: Leicester

  • Reports to: Supply Chain Manager

Key Accountabilities

Due to new contract acquisition Bellrock are recruiting for a Supply Chain Manager, based in Central London. As a Supply Chain Manager you will be responsible for the operational and tactical management of the supply chain. Provide supplier performance and market intelligence enabling maximisation of any commercial opportunities.

Main duties are broken into 6 key sectors for the role

Customer Communications

  • To proactively partner with stakeholders and act as second point of escalation for supplier underperformance.
  • Advise stakeholders of poor performance and provide improvement plans.
  • Measure and monitor supplier performance across the contract and provide detailed reporting and analysis on trends together with improvement plans working in collaboration with the Business Analyst
  • Develop and implement the customer engagement plan
  • Support client with identifying SME’s across the portfolios

Commercial activity

  • Undertake any small supplier on boarding programmes
  • Monitor supplier AOV and implement improvement programme with Business Analyst.

Contract performance data and information

  • To inform the Account Director of any supplier underperformance which requires Senior escalation
  • Hold structured review meetings with appropriate contractors, suppliers and professional bodies to develop a constructive and open relationship to mutual advantage
  • Utilise performance measurement metrics in the generation of supplier scorecards and client dashboards.
  • Deliver comprehensive MI reporting information to the stakeholders
  • Be credible in front of suppliers and clients when discussing tools and techniques used to monitor and measure supplier performance.
  • Establish appropriate action plans to manage out under performing suppliers.
  • Work collaboratively with internal departments to maintain positive and open relationships
  • In collaboration with stakeholders, jointly own the implementation of all risk controls and measures in respect of the Supplier Management Policy
  • To ensure all existing and new suppliers are assessed against a set of agreed  risk criteria

Leadership, people and contract restructure

  • Deliver a collaborative team ethos
  • Ensure all supply chain partners adhere to the “Code of Conduct” for LGIM

Risk Management

  • Oversee the compliance against client specific “critical assets”
  • Work in partnership with Technical Services and Compliance Manager to assess and monitor all insurance policies and engineers qualifications.
  • Provide a second-tier supply chain support mechanism.

Supply chain performance management

  • Manage the allied partners for hard services against the Bellrock Performance Relationship Program.
  • Ensure performance meets the required gold standard levels and drive improvements into the wider PRP program
  • Manage supplier performance on an asset and geographical basis based on First Time Fix, Attendance on Time, Use of technology ect.
  • Manage swap out programme alongside Business Analyst and SDM’s

Person Specification


  • Problem- solving, critical thinking,
  • Experience of strategic management and on boarding of Supply Chain
  • Supply chain performance benchmarking
  • Development and implementation of Supply Chain relationship programme
  • Development and implementation of supply Chain risk and reward programme
  • Managing supplier performance across National portfolios
  • Senior stakeholder engagement

Qualifications and Experience

  • Excellent communicator
  • Analytical skills and intermediate IT skills, such as Word, Excel
  • Experience in business administration
  • Have or working towards CIPS level 3/4 or NVQ level 3 / 4 equivalent in Supply Chain Management
  • Min 3 years in a similar role within supply chain management and managing facilities and/or building maintenance/fabrication suppliers.

In return Bellrock are offering a competitive salary. Working hours are Monday – Friday based on 37.5 hours per week and 25 days holiday per year + bank holidays.

In addition to this Bellrock also offers the successful candidate employer contributed pension scheme, Private Life Insurance and a Company Retail Discount Scheme.

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