Account Co-ordinator

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Location: Leicester HQ

Reporting to: Transitional Account Director

Bellrock Property & Facilities Management Ltd provides specialist risk focussed workplace management and property management services to a wide range of complex and sophisticated clients throughout the UK. Operating in the corporate, healthcare, education, retail & leisure and local authority & central government sectors, we create and implement bespoke solutions to improve the performance and value derived from non-core activity.

As part of our continued growth, the opportunity has arisen for an Account Co-ordinator based in Leicester. The key purpose is to support the Account Manager, who is responsible for the contractual and commercial relationship with the client, by co-ordinating activities, generating information from both internal and external sources, being a point of escalation for the Supply Chain and responding to a variety of additional requests to ensure smooth service delivery across the portfolio.

Key Accountabilities:

  • Support the Account Manager by ensuring that all contractual obligations are met.
  • Develop strong relationships with all internal and external stakeholders and provide timely responses to requests for help and support.
  • Be the first point of escalation for the client and suppliers as required.
  • Co-ordinate and resolve issues quickly, by means of job and quotation chasing.
  • Ensure that any client complaints regarding service delivery are managed and escalated to the Account Manager in a timely manner with corrective actions closed out quickly.
  • Support the Account Manager in monitoring the overall Contract performance (outputs) maintaining a regular dialogue with key stakeholders in the client’s business.
  • Support the Account Manager in developing and shaping the Strategic Account Plan by working closely with the wider Bellrock Team.
  • Co-ordinate the activities of Bellrock departments to ensure that the necessary data/management information is provided to enable the effective monitoring of the Contract.
  • Work with the Reporting Team to develop and shape standardisation of reporting formats.
  • Ensure that the Reporting Team generate the reports required for the Contract in a timely manner and in the agreed format.
  • Compile and gather the necessary data and information required for all reporting requirements.
  • Work with the Reporting Team to respond to ad hoc request for reports.
  • Monitor and liaise with suppliers to ensure the effective day-to-day delivery of the service and identify and escalate any performance issues to the Account Manager.
  • Co-ordinate Compliance and PPM activity through liaising with the Planned Team and support the Account Manager in routinely meeting or beating the KPI target.
  • Monitor and drive timely closure of all PPM, Reactive, Quoted and Remedial Works and ensure all KPIs are met.
  • Co-ordinate Accounts Payable activity by working closely with the Accounts Payable Team to reduce supplier debt and action client queries.
  • Work with the Bellrock Supply Chain to support the mobilising of new suppliers by helping to co-ordinate the activities of the key stakeholders.
  • Promote a positive Health and Safety culture ensuring any issues and areas of concern are escalated to the Account Manager and addressed.
  • Embrace learning and personal development opportunities.
  • Promote the ‘Bellrock’ culture within the business.


  • Technical capability
  • IT literate particularly Excel – to include pivot tables and data manipulation
  • Basic Commercial contract awareness
  • Facilities Management or Customer Service
  • Adherence to processes and procedures
  • Understanding how to manage client relationships
  • Credit control and management of debt
  • Awareness of Procurement and Supply chain leverage
  • Experience of managing budgets
In return Bellrock are offering a competitive salary. Working hours are Monday – Friday based on 37.5 hours per week and 25 days holiday per year + bank holidays.

In addition to this Bellrock also offers the successful candidate employer contributed pension scheme and a Company Retail Discount Scheme.

If you are interested in applying, please submit your CV and covering letter via the link or directly to



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