Why Bellrock

Steve set up Concerto Support Services Ltd in conjunction with Kevan Davey in 2004, implementing a leading web-based suite of software for project, property asset and facilities management. The solution was developed initially to support transformation projects within the UK Local Government, specifically to support Government collaborative strategy in managing estates and large-scale capital projects. It has since been taken up in both the public and private sector and has become a leader in its field.

James has a unique perspective. Before joining the business he was a client who had implemented the Concerto system. With seven years of experience he is able to guide and advise clients on a range of questions from managing compliance obligations, to mapping current processes and determining how these can be streamlined using the technology.
James also explores how new technologies, such as IOT, can make a difference to everyday facilities and property processes.

The majority of Sally’s career has been in process mapping and system improvements, with over three years working with property management software. She takes a collaborative and constructive approach to mobilising the Concerto software, tailoring it to the organisational requirements and user group needs.

Sally understands that no one project is the same and revels in seeing the processes that support the deployment evolving so that clients can realise the full benefits of an end to end system.

Stuart has over 7 years’ experience advising clients in the property management software sector. Stuart’s role is to develop functionality that meets changing client requirements ensuring continuity with their internal processes. He has been responsible for implementing procure to pay, onboarding the supply chain and expanding the use of the software to drive efficiencies.

Stuart is expert at streamlining and enhancing business processes using the Concerto software to achieve significant cost savings.

The majority of Justin’s career has been within the integrated workflow intelligence and software sectors, so he is perfectly placed to guide clients on the most efficient and effect workflow processes for their organization.
Justin will take a consultative approach to advise clients on how Intelligence Workspace, such as Internet of Things can be utilized to enable a more cost effective & smarter Estate, by using the Concerto software.

Workplace expert in public sector projects.

Mike Smart has significant experience of managing complex public sector projects. His portfolio of contracts includes some of the most mature PFI contracts in the UK, LiftCos and SPVs where Bellrock is a significant shareholder. Mike brings energy and drive raising standards in performance and delivering value. Mike is leading the development of the bespoke Concerto platform to integrate the complex KPI reporting structures often demanded by public sector contracts.

Workplace expert in the government, healthcare and local authority sectors.

Demitri has over 15 years’ experience working developing property and facilities solutions with the public sector. He has been involved with local authority that are investing and developing property in order to generate additional income streams, with healthcare using property to support a commitment to providing the best possible care to the community at large and with central government projects to share resources and improve the provision of effective management information.

Demitri is committed to helping clients identify the best outcomes using good practice underpinned by technology.

Workplace expert in the corporate, retail and leisure sectors.

With over 20 years’ experience in property and facilities management, Kelly is the Bellrock expert for the corporate, retail and leisure sectors. Kelly has been creating service solutions to increase compliance, reduce cost and improve the customer experience and that of the in-house teams who work there. Kelly understands that the environment typifies the brand. In dynamic sectors it must keep pace with every changing consumer needs.

Kelly is focused on using technology to streamline processes and use data to make informed and effective decisions about the workplace.

Expert in workplace consultancy for the education sector.

Valerie has over 18 years experience working facilities management, seven of which have been spent working with the education sector. Valerie takes a strategic view, helping clients think about their long-term goals, as well as the day to day property challenges. Valerie has significant experience in creating an estates solution specifically for education environments where there is careful consideration of how to reduce spend without impacting on the quality of service.

By leveraging the estate any school has opportunities to innovate and improve the environment for educators and students, directly impacting learning outcomes.

Estates consultancy expert.

Andrew is a Chartered Surveyor with over 25 years' experience in the property sector. He supports asset managers, property owners and occupiers to develop, maintain and operate their portfolio using his extensive knowledge and experience. Andrew combines his technical project management and building surveying expertise with the application of new technologies to deliver robust property advice.
Andrew also works with clients co-ordinating refurbishment and new build construction projects.

Andrew is a leading service charge expert with over 35 years’ experience, specialising in property and construction disputes and matters relating to landlord and tenant relationships. He has acted as an expert witness on numerous occasions and was a quantum expert in a multi-million High Court case in 2017. Andrew was instrumental in the launch of the highly regarded annual SCOR report that benchmarks service charge payments and management to the RICS code of practice.

Russell Heath is a Chartered Surveyor, who for the last 15 years,has specialised in commercial service charge management.

Russell is an acknowledged expert in the service charge field, with long-standing clients in the retail sector. He provides occupiers with comprehensive service charge management advice, focused on commercial return. Russell has been actively involved in the RICS professional statement – Service charges in commercial property and is a regular speaker for the RICS CPD Foundation seminars.

Neil is a Chartered Surveyor with over 30 years-experience across the property and public sectors.
He supports major institutional, investor, commercial and public sector clients by leading delivery and managing major work streams or frameworks delivering Building Consultancy and Project Management. His sector expertise includes retail, shopping centres, logistics, distribution warehousing and PFI assets. Operationally , Neil has managed teams of up to 70 people in delivering a broad range of Building Consultancy and Compliance services.

Hasi is an engineer with over 30 years' experience in the mechanical and electrical services sector. He has significant knowledge and insight in predictive maintenance technologies, developing critical asset preventative maintenance programmes to help clients reduce costs and improve reliability.
Benchmarking products and service costs means Hasi also advises managing agents on budgeting service charge allocation against key asset maintenance priorities.

Life cycle replacement expert.

Colin is a highly experienced engineer with over 40 years working in the healthcare, education and commercial sectors. Any requirement to replace or renew HVAC or M&E plant requires planning to minimise disruption, selection of the appropriate product and a focus on energy efficiency. Colin’s professional advice is invaluable for operating within capital expenditure budgets and reducing risk.

Jeremy has 30 years’ experience in facilities industry, providing specialist technical advice and guidance to support the operation & maintenance of property and workplace spaces through a range of technical hard FM services and outputs. Providing a wealth of technical expertise and experience across multiple operational environments. Designing bespoke asset management outputs and processes aligned with organisational strategies to deliver compliance, cost and risk management objectives through both mobile and static engineering resources.

Jon manages operational delivery of electrical services through reactive and planned preventative maintenance through to projects for a large portfolio of Education, Public Sector, Retail and Leisure clients. Jon is also a member of the Institution of Engineering & Technology.

Craig has 18 years, experience in the FM industry working in retail & leisure, education and the public sector. He has a wealth of project and refurbishment experience and is from the Building Fabric Trade background. Craig also has experience in managing teams of Contracts Managers/QS Branch Managers, Fabric Engineers and Sub-contractors. Craig founded FME in 2008 and has been a successful Fabric Director for 11 years.