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Our Concerto software service is IoT enabled and can be rapidly deployed. The estate management, project management and workplace modular suites provide state of the art workplace, facilities and property management analytics, workflow and financial support for you and your supply chain partners.

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Identifying the best software solution to support your business can be a complex project. Our software consultants can provide an end to end solution, from identifying your organisational challenges, to writing the specification and project managing the roll-out programme. We work with your to review the current technology and provide an independent recommendation. We complement internal IT departments with expert resources to enable faster project delivery.

Our engagement is based on establishing the most cost effective solution that supports the long term real estate goals driving efficiencies and compliance.

Get in touch to streamline your property and facilities management processes. 

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CAFM underpins the effective management of facilities and property services. The Concerto CAFM property and estate management software system is an intelligent web-based management solution. Using the mobile application, Concerto allows data to be captured in an easy and intuitive manner, anywhere, any time. Configuration is designed to reflect your organisation’s requirements. Being database driven means that it can interface with linked sites, documents, equipment and asset registers, which is particularly important for any BIM (Building Information Modelling) deployment.

Using the self-service portal helpdesk solution, the system links both planned and reactive maintenance with specific projects, enabling a more collaborative approach to the management of the estate.

Get in touch to find out how to reduce your order values through Concerto.

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Projects are an integral part of managing an estate. Concerto’s leading web-based project management system is designed to adapt to an organisation’s project methodology, seamlessly integrating with existing project processes. In addition to the full range of core tools and features such as project budget programmes and planning, resource management, contract management, tracking fees, orders and invoicing and an integrated service desk, it can also scale to the size and nature of any given project.

The flexible and intuitive design includes a document database and project visualisation tools that enhances business performance, ensuring a more cohesive and efficient project management process.

Get in touch to make your property and facilities projects part of your management workflow.

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Estates Management

Property and estates management are inextricably linked to effective FM deployment. The Concerto property and estate management software solution creates a life-cycle approach to the management of the estate. The system enables deeds and lease administration, valuations, rateable values, estates invoicing, tenancy, land and asset sales to be recorded, tracked and analysed.

The case management module means key activities, such as legal cases, can be managed through your defined workflow process.

Get in touch to integrate your property data into a single database and improve compliance rates.

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Asset Verification

Asset verification is the starting point for understanding the condition, and therefore the maintenance schedule, required for any building. The Concerto asset management software is an intelligent solution for compiling a register of equipment type and location, warranties and service schedules. The data can be integrated with BIM and used for FCI (facility condition indexing) benchmarks. This comprehensive application can also enable other data such as condition and asbestos surveys, fire risk assessments, 3D mapping and DDA (Disability Discrimination Act) surveys to be captured and seamlessly synchronised back to the database.

Get in touch to find out how you can manage your maintenance schedule through Concerto’s asset management software.

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The way in which data is collected and interpreted, whether planned survey data or information related to a reactive maintenance job, is critical. Concerto’s analytics can link real estate, operations, helpdesk, supply chain, workplace and space utilisation, document management, finance, capital projects, assets and sustainability data. It harnesses the information alongside demographics and predictive analysis to generate strategic reports that enable key property-related decision making.

Customised benchmarking with vetted suppliers, measurement and reporting of KPIs (Key Performance Indicators), integrated GIS (Geographic and Information System) and CAD (Computer Aided Drafting), make for a powerful analytics package.

Get in touch to ask our experts how we can provide clear and concise reporting dashboards to improve transparency of cost and service.

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Intelligent Workplace

Concerto is a state-of-the-art technology suite. It provides an engine to capture and manage data from IoT (The Internet of Things) devices such as sensors, drones and 3D imaging cameras, triggering workflow requests to nominated suppliers. This enables real time decisions to be made within the workplace to often fix issues before they are even registered with users.

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Meet the Experts

Managing Director Adam Smith - Concerto

Adam Smith

Managing Director

Adam is a tenacious, innovative technologist who has led the design, development and deployment of award winning digital identity platforms in a variety of different markets including; Government, Aviation and Construction. He brings to the table a strong technical and operational background which includes business development, product creation, programme delivery and technology leadership has been built over 13 years at Human Recognition Systems.
Steve DeRycke

Steve DeRycke

Concerto's Technical Director

Steve set up Concerto Support Services Ltd in conjunction with Kevan Davey in 2004, implementing a leading web-based suite of software for project, property asset and facilities management. The solution was developed initially to support transformation projects within the UK Local Government, specifically to support Government collaborative strategy in managing estates and large-scale capital projects. It has since been taken up in both the public and private sector and has become a leader in its field.
James Heysmond Business Development Director BIO

James Heysmond

Business Development Director

James has a unique perspective. Before joining the business he was a client who had implemented the Concerto system. With seven years of experience he is able to guide and advise clients on a range of questions from managing compliance obligations, to mapping current processes and determining how these can be streamlined using the technology.
James also explores how new technologies, such as IOT, can make a difference to everyday facilities and property processes.

Andrew Austerberry

Mobilisation Director

Andrew is a highly experienced consultant, with over 20+ years of experience in the software industry. Andrew and his team are responsible for implementing the Concerto CAFM/IWMS solution into large, sophisticated estates in the public and private sectors.

During his tenure, Andrew has streamlined the Concerto CAFM/IWMS mobilisation process, enabling customers adopting the full Concerto IWMS solution to get up and running quickly with best in class configuration.

Successful Concerto CAFM/IWMS mobilisations include the City of London Corporation, NHS England, Sheffield Teaching Hospitals NHS Foundation Trust, Isle of Man Government, Urban Nest Student accommodation and many more.

Stuart Cripps Software Head of Client services BIO

Stuart Cripps

Software Head of Client Services

Stuart has over 7 years’ experience advising clients in the property management software sector. Stuart’s role is to develop functionality that meets changing client requirements ensuring continuity with their internal processes. He has been responsible for implementing procure to pay, onboarding the supply chain and expanding the use of the software to drive efficiencies.

Stuart is expert at streamlining and enhancing business processes using the Concerto software to achieve significant cost savings.



Case Studies