Contact Centre Agent – Weekends

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Location: Home Based

Reporting to: Customer Services Manager

Bellrock Property & Facilities Management Ltd provides specialist risk focussed workplace management and property management services to a wide range of complex and sophisticated clients throughout the UK. Operating in the corporate, healthcare, education, retail & leisure and local authority & central government sectors, we create and implement bespoke solutions to improve the performance and value derived from non-core activity.

As part of our continued growth, the opportunity has arisen for a Customer Service Agent working from home. To ensure smooth running of the department by answering calls in a timely and efficient manner, to provide an excellent level of customer service on an inbound and outbound call basis. Working Saturday and Sunday – 9am to 5pm including a 30-minute unpaid lunch. Training (up to 3 weeks takes place at the Leicester Office during weekdays, must be able to commit).

Key Accountabilities:

  • Answering calls from clients and contractors in accordance with the agreed procedures on which performance will be measured
  • Raising maintenance/security/Health & Safety orders via the Bellrock computerised databases following agreed procedure on which performance will be measured
  • Monitoring jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA
  • Obtaining authorisation as appropriate for works exceeding set guidelines
  • Using email to inform and receive instruction
  • To ensure the smooth day to day running of the Contact Centre by adhering to the planned rota pattern
  • Ensure set targets are met
  • Manage and resolve customer complaints
  • To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy
  • Any other reasonable duties which may be requested
  • Work from home only

Competencies:

  • IT literate
  • Technology skills
  • Decision making skills
  • Problem solving skills
  • Ability to effectively deal with people
  • Excellent proficiency and navigation skills around a PC
  • Excellent keyboard skills
  • Excellent telephone manner

Core Qualities & Attributes:

  • Excellent verbal communication
  • Listening
  • Data entry skills
  • People skills
  • Customer focussed
  • Customer service skills
  • Attention to detail
  • Professionalism
  • Multi-tasking abilities
  • Consistency
  • Flexibility
In return Bellrock are offering £9.60 per hour. Working hours are Saturday – Sunday based on 16 hours per week.

In addition to this Bellrock also offers the successful candidate employer contributed pension scheme and a Company Retail Discount Scheme.

If you are interested in applying, please submit your CV and covering letter via the link or directly to recruitment@bellrockgroup.co.uk

 

STRICTLY NO AGENCIES PLEASE.

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