Contract Manager

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  • Location: London

  • Reports to: Head of Operations – National Account

General Information

To manage day to day operations and ensuring that standards are met and maintained at all times within contract specification whilst leading and motivating direct reports.
To operate consistently within company policy and maximise profit within budgetary parameters. Responsible for ensuring optimum business performance and regulatory compliance across all locations.

Hours of work will be Monday – Friday between the hours of around 09:00am and 17:00pm although a degree of flexibility is needed to fit in with the needs of the site.

Key Accountabilities

  • Negotiating and managing external procurement and contracting arrangements
    Managing contract staff
  • Monitoring contract budgets & forecasts
  • Identify procurement opportunities and ensuring these opportunities are evaluated and progressed
  • Leading complex contractual negotiations
  • Regularly monitoring the performance of contracted services to ensure services are effective
  • Facilitating the re-negotiation and amendments of existing contracts
  • Managing invoices from generation to payment
  • Making sure activities are carried out in accordance with legislation & company policy
  • Monitoring the performance of staff and holding appraisals
  • Ensure health and safety of all employees and appropriate client and/or public
  • Ensure that adherence to all site rules and maintain a smart appearance
  • Supporting senior managers in contract and company development
  • Promoting equality of opportunity and diversity for all employees
  • Uphold, safeguard and promote our values and philosophy relating to ethics, integrity and corporate social responsibility

Measurement Criteria

Adherence to and compliance with:

  • Employment legislation
  • All budgeted areas supported and adhered to
  • Meeting contracted hours
  • ISO procedures
  • Correct level of support staff

Competencies, Core qualities and attributes:

  • The ability to motivate and lead the team to new levels of development and achievements by regular coaching and one-to-ones
  • You will have strong financial acumen and a commercial outlook, be used to providing exceptional service and be ready to adapt to customer`s changing requirements
  • You will be used to meeting and ideally exceeding set SLAs and used to managing strict KPIs and audits
  • Exceptional people management skills to be able to lead, motivate and develop your teams
    Ensuring that customer needs are met at all times
  • Ability to communicate effectively with people at all levels
  • Able to accurately record data and write and present reports
  • Ability to work automatously with minimum supervision and demonstrate initiative
  • Ability to cope under pressure
  • Ability to control budgets and manage resources
  • Strong team working ethic and flexibility
  • IT literate – understanding of systems/technology in the industry
  • Having previous experience in hospitality/estate management is desirable
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