Assessing Complexity and Sophistication

The UK market map is based upon two key drivers; estate complexity and organisational sophistication.

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Assessing complexity and sophistication

Assessing estate complexity

An assessment on the criticality of what occurs within the portfolio and the degree to which it can be controlled and managed without the need for a technology solution:

  • How easily can data be managed and maintained in relation to the portfolio?
  • How easy can records be kept and evidenced around estate compliance?
  • How critical is the equipment being used to run a site or sites?

As a rough rule of thumb, we believe that any portfolio of 50 or more buildings cannot be successfully managed without a technology system such as Concerto.

We believe that any site that is mission critical to your organisations needs, even if it is a single building, will suggest complexity in management. We consider that any site whose ongoing availability will be compromised through the failure of equipment should be considered complex.

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Attitude to risk: High – Concerned about large-scale failures, commercial or regulatory.
Attitude to risk: Low – Only wanting services delivered as specified, without greater risk concerns
Estate complexity: Low – Single site, no complex equipment
Estate complexity: High – Multiple sites of verying estates (age, type), complex equipment.
Organisation sophistication
Sophisticated customers are likely to spend more than their peers,indicating a willingness to pay a premium for risk management.

Assessing organisational sophistication

An assessment of an organisations understanding of and attitude to the risks that persist in managing an estate:

  • How widely do you think about the implications of failure in your estate?
  • Do you understand the true risk of asset failure and invest accordingly to mitigate?
  • Can you articulate the link between your corporate strategy and the part played by your estate strategy in building towards those goals?

We are looking for and want to work with, organisations who understand the key advantage that getting their estate strategy and risk mitigation plans right will give them.

If your approach is a true balance between day to day cost, risk mitigation and future estate planning and delivery then we have the right solution set to work with you and are confident in our solutions.

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Business need vs business risk

Any business with property to manage, has four core distinct needs, each with a corresponding risk of failure; Organisational & financial maturity, statutory & regulatory maturity, contract & service management maturity and environmental & cultural maturity.

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Organisational & Financial Maturity

Business Need

  • Ensuring that the condition of the property enables the business to operate productively, and ideally, with flexibility to grow or change the operational model
  • Provide employees with a relatively attractive workplace
  • Control running costs of maintaining the property (eg. maintenance and energy costs); invest in capex as needed to minimise total cost of ownership

Business Risk

  • Cost of managing the facilities
  • Risk of disruption to core operations of property condition
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Organisational Maturity
Statutory and regulatory risk

Statutory & Regulatory Maturity

Business Need

  • Ensure that the property meets health and safety standards
  • Ensure that appliances and equipment have been inspected and tested in a timely way, and with that, there are clear records of those checks

Business Risk

  • Failure to meet statutory and regulatory standards can lead to fines, asset closure and even criminal proceedings
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Contract & Service Management Maturity

Business Need

  • The business has a number of property related contracts and services which are employed to main the property portfolio standards. These need to be scoped, allocated and their delivery managed.

Business Risk

  • The failure to manage contracts can lead to a delay in the delivery of business critical services, and increase in business costs and the mis-allocation of resources.
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Contract and service management
Environmental and cultural maturity

Environmental & Cultural Maturity

Business Need

  • Support the delivery of environmental targets (eg minimal energy usage, reduced waste)
  • Deliver employee motivation and satisfaction

Business Risk

  • There is a less tangible but material business risk of creating a poor workplace environment, with an impact on employee retention and productivity.
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Integrated Digital
Estates Asset

IDEA Maturity