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Workplace & Compliance

Our expertise and independence from the supply chain mean we can create the perfect, hard and soft FM model for your business. We focus on ensuring the well-being and safety of your employees and visitors, with transparent risk management and cost control.

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Creating a productive workplace is a key focus for property and facilities managers. Our workplace consultancy team assesses your organisational goals, how people currently use the space and how the workplace design affects the way people work. This analysis forms the foundation for a detailed workplace strategy brief for a new design and layout of the work environment.

The goal is to develop an inspiring and engaging workplace that increases productivity, transforming the workplace into a business asset that attracts and retains your industry’s very best talent.

Get in touch to learn how you can streamline your facilities management processes.

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The helpdesk is the nerve-centre for deploying, tracking and analysing planned preventative maintenance and customer-reported requests. Our 24/7/365 facility based at our head office in Leicester uses a combination of media and pre-agreed procedures to communicate with customers tailored entirely to the needs of your organisation.

We handle over 400,000 calls and up to 1.3m emails and requests from our self-service online portals and mobile apps every year. Workflows are managed by our cutting-edge technology platform ensuring specific SLAs and KPIs are both achieved and exceeded by both the helpdesk and the supply chain.

Get in touch to learn how you can improve the effectiveness of your planned and reactive maintenance processes.

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Health and safety legislation and best practice is increasing in focus for the leaders of any organisation. Creating a safe environment requires organisations to, as minimum, meet the regulatory requirements. Our team not only has the technical knowledge to test and maintain equipment, but the ability to schedule compliance activities alongside general planned preventative maintenance, creating a central database to demonstrate compliance. This reduces costs and risk and drives efficiencies.

Get in touch to learn how you can reduce your risk and improve rates of compliance across your estate. 

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Strategic Procurement

Our procurement team becomes an extension of your procurement activities. The first step is to understand the requirements in terms of technical capabilities, geographic reach and cost objectives. Our procurement team has experience and knowledge of over 1000 carefully selected national supply chain partners across the range of hard and soft facilities services delivered on a planned and reactive basis. Bellrock’s procurement expertise delivers significant costs savings, ensuring a competent, safe and compliant supply chain.

Get in touch to learn how our CIPS qualified team fill gaps in your supply chain to reduce risk and uncertainty for critical asset maintenance.

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Health & Well-being

The link between well-being and productivity in the workplace has been extensively documented. Bellrock advises and contributes to wellness programmes that balance practical solutions such as increasing nutrition and dietary choices, and improving air and light quality with awareness programmes. Our extensive knowledge and understanding of building fabric condition and maintenance can support cost effective solutions to re-purpose existing spaces and update ambient services to improve the working environment.

Get in touch to find out how Bellrock can make your workplace more productive with our technology enabled services.

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Intelligent Workplace

Devices such as smart light bulbs and thermostats can turn a workplace in to an intelligent ecosystem. The IoT makes connections between various devices, collecting data and presenting it for more informed decision making. Bellrock works with third party product providers to ensure that data is streamed to our Concerto software platform. Our team of on-site facilities managers understand the workplace, helping our software teams to deploy sensors and smart products to gather insightful data that will ultimately streamline service delivery.

Get in touch to find out how Bellrock can streamline your workflow processes and help you make informed decisions about your estate.

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Supply Chain

Supply chain management is at the heart of any facilities and workplace delivery solution. Our CIPS (Chartered Institute of Purchasing and Supply) qualified team manages the supplier selection process. We independently assess competence, geographical reach and price, drawing up robust contracts and managing supplier performance. This activity is key to the integrity of our supply chain and is also undertaken on your behalf for your own supply chain. Applying this expertise provides significant cost savings and ensures competent, safe and compliant service providers.

Get in touch to learn how our CIPS qualified team manages the supply chain to reduce risk and uncertainty for critical asset maintenance.

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Meet the Experts

Mike Smart tab for bio

Mike Smart

Managing Director - Workplace and Compliance

Workplace expert in public sector projects.

Mike Smart has significant experience of managing complex public sector projects. His portfolio of contracts includes some of the most mature PFI contracts in the UK, LiftCos and SPVs where Bellrock is a significant shareholder. Mike brings energy and drive raising standards in performance and delivering value. Mike is leading the development of the bespoke Concerto platform to integrate the complex KPI reporting structures often demanded by public sector contracts.

Demitri Maldonando Business Develop Director- Corporate BIO

Demitri Maldonado

Business Development Director – Corporate

Workplace expert in the government, healthcare and local authority sectors.

Demitri has over 15 years’ experience working developing property and facilities solutions with the public sector. He has been involved with local authority that are investing and developing property in order to generate additional income streams, with healthcare using property to support a commitment to providing the best possible care to the community at large and with central government projects to share resources and improve the provision of effective management information.

Demitri is committed to helping clients identify the best outcomes using good practice underpinned by technology.

Business Development Director Bio Kelly Long Bellrock

Kelly Long

Business Development Director – Retail and Leisure

Workplace expert in the corporate, retail and leisure sectors.

With over 20 years’ experience in property and facilities management, Kelly is the Bellrock expert for the corporate, retail and leisure sectors. Kelly has been creating service solutions to increase compliance, reduce cost and improve the customer experience and that of the in-house teams who work there. Kelly understands that the environment typifies the brand. In dynamic sectors it must keep pace with every changing consumer needs.

Kelly is focused on using technology to streamline processes and use data to make informed and effective decisions about the workplace.

Valerie Miller Bio

Valerie Miller

Group Sales and Marketing Director

Expert in workplace consultancy for the education sector.

Valerie has over 18 years experience working facilities management, seven of which have been spent working with the education sector. Valerie takes a strategic view, helping clients think about their long-term goals, as well as the day to day property challenges. Valerie has significant experience in creating an estates solution specifically for education environments where there is careful consideration of how to reduce spend without impacting on the quality of service.

By leveraging the estate any school has opportunities to innovate and improve the environment for educators and students, directly impacting learning outcomes.


Case Studies